Legal
The terms under which Code & Canvas provides managed hosting, bespoke website builds and related services.
These terms are written plainly and honestly. If anything is unclear, please ask before engaging our services rather than after. We would rather have the conversation upfront.
In these Terms, the following words have the meanings given:
We provide the following services, as agreed in writing for each client:
The specific scope, deliverables and pricing for your engagement are set out in the written quote or proposal we issue. These Terms apply to all engagements unless a separate written agreement supersedes them.
All prices shown on our website are indicative guides. A formal written quote will be provided for any bespoke work before any commitment is made. Setup costs vary by project and will be clearly stated in your quote. We do not begin work until a quote has been accepted in writing.
Managed hosting is billed monthly in advance. Payment is due within 14 days of invoice. We reserve the right to suspend hosting services if payment remains outstanding for more than 14 days after the due date, with reasonable notice given first.
Bespoke website builds are typically invoiced in stages: a deposit before work begins (usually 50%), with the remainder due on completion and prior to the site going live. The exact payment schedule will be stated in your quote.
We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We aim for 99.9% uptime, backed by IONOS infrastructure. Scheduled maintenance will be communicated in advance where possible and carried out during low-traffic periods. Downtime caused by factors outside our reasonable control (including upstream provider outages, DDoS attacks or force majeure events) does not constitute a breach of these Terms.
We perform daily automated backups. Retention periods are 14 days (Essentials), 30 days (Professional) and 90 days (Business). Backups are provided as a best-effort service. You should maintain your own independent copy of any critical data. We are not liable for data loss where a backup cannot be restored.
We take reasonable steps to maintain the security of hosted sites, including applying updates, running security plugins and monitoring for threats. No hosting service can guarantee complete immunity from attack. We will notify you promptly if we become aware of a security incident affecting your site.
Hosting plans are intended for standard business websites. We reserve the right to discuss resource usage if a site materially exceeds normal traffic or storage for its plan tier.
The scope of each build project is set out in a written quote. Changes to scope after work has begun may be subject to additional cost, which we will agree with you in writing before proceeding.
You are responsible for providing all content (text, images, logos, brand assets) required for the project. Delays in providing content may push back the agreed delivery timeline. We accept no liability for delays caused by late content provision.
Our quotes include a reasonable number of revision rounds as stated in the proposal. Significant design changes after approval of initial concepts may be charged at our standard hourly rate, agreed in advance.
The final balance is due prior to the site going live. On payment, we will complete the launch and provide you with appropriate access credentials and a handover session.
To enable us to deliver our services effectively, you agree to:
You retain ownership of all content, data and materials you provide to us. By providing them, you grant us a licence to use them solely for the purpose of delivering the agreed services.
On receipt of full payment, ownership of the custom design and code produced for your project transfers to you. We retain the right to reference the work in our portfolio unless you ask us not to.
Websites may incorporate third-party themes, plugins, libraries or stock imagery licensed separately. We will make you aware of any such components and their licence terms. You are responsible for maintaining any required licences after handover.
To the fullest extent permitted by law:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
Either party may terminate a hosting plan with 30 days' written notice. You will not be charged beyond the end of your current billing period. We will provide reasonable assistance with migrating your site to a new host.
We may terminate services immediately if you breach these Terms in a way that cannot be remedied, or if your site is used for unlawful or harmful purposes. In such cases, no refund will be issued for prepaid periods.
On termination, you should retrieve any data you require. We will retain your data for 30 days after termination, after which it may be deleted. We are not responsible for data loss after this period.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify active clients of material changes by email. Continued use of our services after notice constitutes acceptance of the updated Terms.
These Terms, together with any written quote or proposal, constitute the entire agreement between us and supersede any prior discussions or representations.
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
Questions about these Terms: [email protected]